MetaM 병원 전문 TM 및 상담 서비스 제공

Hospital Solution

Game Service

Hospital Solution
Core Competencies
Implementation Outcomes
Success Stories

Hospital Solution

Hospital Industry-Specific
TM and Consultation System

Lowest Cost / High-Efficiency
DB Acquisition

Operating with minimal CPA DB gathering costs
and high conversion rates
Specialized Hospital
TM agents

Over 100 top-tier TM agents specialized in plastic surgery, pain medicine, and dermatology
Revenue-Driven
CS Training Support

Improved satisfaction, increased return visits, and training on high-margin services customized to each hospital

Core Competencies

End-to-end tailored
service from launch to
ongoing operations

Outbound TM Services for Hospitals

- Support for high-efficiency DB acquisition and integrated lead management
- Custom staffing using our specialized pool of hospital TM agents
- Proven success with multiple hospital TM projects
- CS quality management and service optimization
- CS-based training programs to expand revenue
Hospital Industry-Specific Interaction System

- Comprehensive DB management: registration, allocation, handoff, and reuse
- Structured tracking of customer interactions, appointments, and conversions
- Statistical reporting by agent performance
- Automated call recording and keyword extraction for QA monitoring
- Automation of repetitive inquiries using Chat GPT and voicebot
Hospital Operations & Marketing Consulting

- KPI-driven consulting linking operations to revenue
- End-to-end efficiency analysis across hospital operations
- MOT-based service evaluations to improve re-visit rates
- Strategic marketing planning and profitability management support

Implementation Outcomes

Sales growth through
DB TM team operations
and marketing support

Revenue Growth via Outbound Marketing

- Increased sales through outbound TM
   > Average growth over 50%
- Reduced marketing costs via analysis of prior campaigns
   > Average savings of 20%+
- Data-driven insights for revenue drivers
   > Analysis of response rates, booking rates, and conversion rates
Supplementary Services for Revenue Growth

- Expert agency support for DB acquisition and digital marketing
- Headhunting services to enhance team capabilities
> Optimized deployment of internal/external staff
- MSO-based support for expanding medical departments
- Additional consulting for overseas expansion
Profit Improvement Through Management Consulting

Support for daily monitoring systems
> Establishing a monitoring framework for DB, patient visits, revenue, and profitability
- Strategies to increase repeat visits and upselling
- Customized sales enhancement plans by staff role (e.g., coordinators, consultants)

Success Stories

Hospital Solutions Driving Sales Growth

From June 2023, revenue grew from KRW 260 million
to KRW 980 million, while marketing expenses
decreased by 14% from 42% to 28%,
and conversion rates improved from 11.49% to 19.4%.

- M Clinic -

Monthly revenue increased from KRW 30 million
in January to KRW 160 million by March.

- A Hospital -

Before support, monthly revenue was below
KRW 20 million. By the end of January from mid January,
it reached KRW 35 million and
grew to KRW 105 million by March.

- A Client -