MetaM’s AI voice bot utilizes LLM (Large Language Model) and sLLM (small Large Language Model) to enable secure and natural conversations. It accurately understands customer intent and responds as smoothly as a human agent.

Our advanced chatbot employs sophisticated AI algorithms to understand user inquiries and generate appropriate responses. Trained on extensive datasets including scripts, manuals, FAQs, and call recordings, it delivers accurate and reliable answers on par with human agents

The Text Analysis (TA) feature provides real-time analysis of conversations to understand customer intent and issues. The TA Dashboard visualizes complaint trends, keyword spikes, and issue distribution, enabling proactive insight discovery and response strategies

AI-based QA enhances center quality control using objective metrics while reducing manual evaluation resources. It enables comprehensive automated assessments of all calls and maintains continuous monitoring of key issues

By leveraging STT and GPT-based AI, this system automatically analyzes call content to recommend relevant knowledge base articles and expected answers. It supports new agent onboarding and ensures accuracy and consistency regardless of agent experience.

A customizable solution designed to adapt the UI and processes to each client’s unique business needs. ICS enables faster screen control and more efficient use during customer interactions. It integrates all core functionalities—such as campaign management, QA, and IVR—within a single unified framework.

A predictive dialing system essential for outbound operations. The PDS system automatically places calls and assigns only successfully connected calls to agents, enabling immediate conversations without wait times.

Automated QA monitors call quality in real time. The TA dashboard highlights emerging customer complaints and trending keywords, enabling comprehensive and proactive case management.

On-premise deployment is available for clients who wish to host systems internally. The modular architecture allows for flexible customization based on client needs, enabling seamless integration and system replacement.

The solution integrates with client enterprise systems to enable personalized customer support. It allows for flexible software expansion without downtime, supporting both hardware and software scaling on demand.