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Business Differentiators
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Business Differentiators
Business Overview
Success Cases
- Business Differentiators
- Business Overview
- Success Cases
Business Differentiators
Korea’s #1 Contact Center Leader
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Largest number of clients across industrie
Market leader in
finance, distribution, e-commerce -
Nation-wide infrastructure
Seoul, Busan, Daegu, Gwangju
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Largest number of success cases
Extensive long-term case studies
demonstrating operational excellence
Business Overview
Customized Customer Service
Operations by Channel
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Contact Center Total Outsourcing Service
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Channel-Specific Customer Service
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Call Quality / Full Sales Monitoring
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Design and Execution of Professional Customer Service Training
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Consulting for CS Operation Process Design and Diagnostics
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Customer Satisfaction Survey & Research
Success Cases
Optimized CS Operations
Based on 10,000-Seat Centers Nationwide
By deploying professional CS personnel and systematic management,
we have improved customer satisfaction and
built long-term trust and partnerships.
By forecasting workload by period and time,
we have been able to redesign staffing plans in advance,
enabling stable center operations and optimized systems.
