Contact Center
Hospital Solution & Game Service
Price
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MetaM delivers optimized solutions tailored to client
environments, based on over 20 years of customer experience.
AICC Solution
We integrate the latest
AI technologies—including STT, TTS, TA,
and
ChatGPT—to boost operational efficiency
and reduce costs.
Contact Center
Outsourcing
As Korea’s No.1 contact center outsourcing
company,
we deliver best-in-class services
across all industries,
from finance to retail,
manufacturing, and platforms.
Shared Service
Shared Service - Specialized solutions for
SMBs (Small and Medium Business)
We offer cost-effective solutions for small
and venture businesses
with low call volumes,
treating every single call with the utmost care.
Hospital
Solution
From consulting on hospital operations to
deploying
industry-optimized TM teams and
AICC solutions,
we help drive revenue growth.
Game Service
We provide diverse services—including QA,
monitoring,
and anti-cheat—for mobile apps,
websites, and games.
Digital Lounge
MetaM is the first in Korea to establish
an interactive experience space,
allowing clients
to test systems in environments similar
to actual call centers.
MetaM
Overview
MetaM grows with its clients,delivering greater outcomes.
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Clients -
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Operation Centers -
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Agents -
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Daily Transactions
Our Business
We deliver exceptional customer experiencesthrough
differentiated business innovations
tailored to each client.
AICC
Solution
AI solutions developed
in-house over 10 years of R&D
Contact Center
Outsourcing
Korea’s Leading BPO Services
with 20+ Years of Experience
Hospital
Solution
A proven track record and a specialized
talent pool in the healthcare industry
to support successful revenue growth.
Game Service
Extensive project experience enables us
to deliver top-quality QA
and monitoring solutions.
AICC Solution
We deliver proprietary AICC contact centerservices
to create innovative customer experiences
and greater value.
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Real-time STT
Guaranteed STT accuracy of 97%
or higher—even in complex environments.We offer a complete AICC service by accurately understanding customer
Learn More
intent—the core of any AICC platform. -
Smart Voice bot
Next-Generation AI Voice
with Human-Like ConversationUtilizes sLLM technology
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to ensure strong data security. -
AI Chatbot
Go beyond the limitations of traditional scenario-based
chatbots with intelligent, AI-powered natural conversationsWe train AI on vast datasets—including manuals,
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call scripts,
FAQs, and call recordings—to
deliver accurate and highly reliable answers. -
TA Dashboard
Quickly identify customer dissatisfaction
or rising issues through real-time keyword extraction.Monitor complaint trends, keyword spikes, and
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issue types in real time, all in one view. -
Automated QA
Improve service quality and operational efficiency
through real-time analysis and evaluation of calls.Enable full QA automation for all calls,
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significantly reducing operational costs. -
AI KMS
Real-time AI Assist feature helps agents search the KMS
quickly and respond instantly to customer inquiries.AI pop-ups with the most relevant answers reduce
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new agent onboarding time by over 30%. -
Digital Lounge
Experience MetaM’s
AICC Technology Firsthand
at the Digital LoungeTest AICC solutions in a real-world environment
Learn More
and receive expert-led, personalized consulting.
AICC Client
Contact Center
Outsourcing
Through our unified contact center platform, we deliver industry-specific services
that enhance customer satisfaction.
Hospital Solution
& Game Service
- Hospital Solution
- Game Service
