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QA
Operations
Anti-Cheat
Monitoring
Game Service
- QA
- Operations
- Anti-Cheat
- Monitoring
QA
Uncompromising Stability
& Quality Assurance
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10+ Years of QA Expertise
Team of QA professionals averaging
over 10 years of experience at major game companies -
International Certification
Holders of ISTQB global software testing certifications
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Diverse Project Experience
Over 10 projects per year with
extensive hands-on expertise
Highest Quality Across
All Game Genres
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Compatibility QA
- Verifies app launch, infinite loading, and crash issues on various devices
- Tests exceptions across mobile carriers and Wi-Fi environments
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Functionality QA
- Includes compatibility tests
- Full test case creation based on planning documents
- Comprehensive functionality testing including payments and store linkage
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Gameplay QA
- Tests from the player's perspective with expert-level evaluation reports
- FGT: Group testing by selected users with hurdle-level assessments
- Reports include qualitative comments and quantitative data analysis
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Localization QA
- UI, systems, community, and game content tuned for Korean market
- Korean translation of menus, guides, terms, voice, and dialogue to fit local tone
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Software Test
- Functionality QA for all app types (OTT, e-commerce, medical)
- QA for VR and screen golf / baseball content and platforms
Structured QA Process
Backed by Experience
Operations
Tailored Support from
Launch to Live
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Product Manager
- Develops operational strategies and milestones
- Develops operational plan and milestones
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Community Manager
- Builds and manages community channels
- Proposes and executes events, tracks trends
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Customer Service
- Handles 1:1 inquiries and identifies user needs
- Responds to reviews and social media inquiries
Anti-Cheat
Korea's First Rapid Response
Solution for Fair Play
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Suspected Cheat Detection
- Investigates domestic and global hack tool activity
- Screens and penalizes users exploiting cheats or teaming
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Illegal Program Seller Site Management
- Tracks over 10 known cheat distributors
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Cheat Tool Testing & Reporting
- Reports suspicious activity by streamer and sanction(permanent, 1day) statistics
Monitoring
24/7 Monitoring –
Comprehensive, Around-the-Clock Oversight
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Real-Time 24/7 Response
- Operates on 3 rotating shifts
- Regular performance assessments for monitoring staff
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Monitoring System
- Real-time monitoring of in-/ out- game and platform-level issues
- Platform login/payment monitoring
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Monitoring Reporting
- Structured market research and professional reporting
- Collects VOCs from community platforms
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Community Management & Response
- Forum moderation and issue tracking
- Issues are documented chronologically and reported systematically
